Security Deposit Rule

The security deposit serves as a guarantee that the user will use our service responsibly and with the necessary care, thereby avoiding additional costs. This guarantee is intended to cover expenses related to any damages caused by the customer to the scooter, in case the customer has not purchased comprehensive insurance coverage. All damages that exceed the deductible amount will be the customer’s responsibility.

Security deposit amount:

• 125cc Scooter – €500

• 110cc Scooter – €400

At the beginning of the rental period, the customer is required to provide an initial security deposit, either through credit card authorization or in cash. The specific amount of the security deposit is detailed in the rental contract. In addition to the initial deposit, the customer is liable, regardless of fault, for damages, theft, or total loss of the vehicle, as well as for damage to or loss of accessories and documents, up to a maximum amount of €3,500 for 125cc scooters and €3,000 for 110cc scooters.

To this end, the customer must sign a document authorizing the owner (Love-Scooter) to collect and use the credit card information to charge for damages up to the pre-agreed amount. At the end of the rental agreement, the costs related to damage to the scooter, accessories, or documents will be charged to the customer’s credit card. In the absence of any damage, AND AFTER A PERIOD OF 10 BUSINESS DAYS HAS PASSED FOLLOWING THE RETURN OF THE SCOOTER, the security deposit will be fully refunded.

What happens when the security deposit is made?

It is a temporary hold of the specified amount on the customer’s bank account.

Under what circumstances can it be used?

Love-Scooter will not withdraw any amount directly from the customer’s bank account, nor will it use the security deposit, unless there are damages to the scooter, traffic fines, or automatic charges for parking or tolls incurred during the rental.

When is the security deposit refunded to the customer?

Love-Scooter may take up to 16 business days to process the deposit cancellation. The banking institution may take up to 96 hours after our cancellation request to release the amount.

If you need more information, please contact Love-Scooter through our contact form.